Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of puzzlesakimbo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Matthew J.
awesome . thank you!
Bradley M.
It’s super ! I really like it. Thank you!
Elijah B.
JUST PERFECT!!! Thanks!!
Michelle T.
Good quality material. Product arrived within estimated time. Thanks!
Aaron P.
Low priced is what i was looking for, great store!
David P.
Excellent!
Nicole Y.
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
Olivia Y.
excellent, looks stylish, fast delivery. thanks!!!!
Fiona S.
Good quality! Thanks
Sean S.
I did my best – savings for didn’t go in vain. Quite happy with the purchase
David P.
arrived within 2 weeks on perfect condition. Great store. Highly recommend!
Allison R.
have just received my order. thank you very much!
Kevin W.
very satisfied with the purchase! excellent goods!
Cheryl M.
The Mona Lisa puzzle was fun to put together with the family.
Nicole Y.
is good. Arrived quite fast.
Freddie F.
Cheapest price for is nicely combined with its top quality. This is really great that such stores exist
Tyler G.
Absolutely amazing, 100% recommend for everyone!
Matthew J.
Can’t even compare with anything else – too cool! Thanks to the seller
Thomas H.
Nice stuff! Recommend this
Daniel B.
awesome , i recommend!
Charles M.
I was extremely glad to find online for such a reasonaby price and from such a reputable seller
David M.
Very good , thank you
George G.
Good quality and fast delivery. Recommend this store.
Jeremy P.
The store offers the cheapest online. Nice buy!
Matthew J.
The best thing about this item is its undeniably high quality
Amanda F.
All the reviews made me realize it’s great value for money
Oliver H.
so cool , thanks!
Veronica B.
probably the best online – I mean, you often can’t even find anything of corresponding quality in offline stores
Maria W.
will try it out today 🙂 thanks for the shipment!
Veronica B.
Excellent store! fast shipping, great quality. Will order again 🙂
Amanda M.
worth the money. thnx.
Amber R.
It’s actually quite a reasonable price for this puzzle, so I gave it a try. Satisfied 🙂
Charles M.
No reason to worry where to find online. This store is just the perfect place to get everything you need
Maria W.
The store is the most awesome place where can I buy puzzles and have no doubts over its quality or condition
Oliver H.
it’s not a challenge anymore to think where can i buy . this store has everything i need
Derek S.
even without a discount is still really affordable
Matthew M.
for such a low cost has a surprisingly high quality
Michelle S.
It was exactly what I ordered. thanks so much
Kevin H.
looks beautiful, the condition is perfect
Laura K.
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
Amanda M.
Recommend this . quality really good!
Nicole Y.
Won’t even compare with what is sold in other stores. This one is the best!
Shannon J.
This inexpensive turned out a really great solution for me
Rachel L.
As I can judge from my own experience, the best online are sold in this very store. Great!
Thomas H.
everything’s fine
Thomas H.
is perfect! I luv it!
Rachel P.
This store offers the best price for , great deal!
Amber W.
Thank you for fast shipment and delivery! I really recommend this and store~
Oliver H.
For any kind of a budget is just the perfect opportunity to get a farily good item that is totally worth is money
Amanda M.
of good quality for such money
Sara B.
is even cooler than i expected
Katie L.
Thanks a lot!! All is OK!
Michelle T.
i’m satisfied with the purchase
Alice F.
Both shipment and quality are astonishing. Exactly what I’ve been looking for.
Freddie F.
The store offers cheap online. Really glad I places an order
Amber R.
Perfect! Everything was fine