Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of puzzlesakimbo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***d
good one
Jeremy P.
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
Bradley M.
great quality! just perfect!
Jessica C.
that’s a bargain! looks perfectly
Alexandra W.
Such a low cost is a good buy, i liked the store a lot
Shannon J.
It took me some time to find a for such a modest price. Thanks to the seller!
Matthew M.
no problems in use, just like i wanted
David P.
Everything’s fine!
Tom D.
Looks like on picture. Thanks!
J***a
Great wooden puzzle. I will order more in this store
Amanda M.
Very very fast shipping!))
C***u
Very fine wood
Melissa M.
Everything came quickly, thank you, I am really happy.
Thomas H.
Good product, nice and safe delivery
S***a
Value for money is good. Order arrived fast that’s appreciated.
Amanda M.
The store offers the cheapest price for . awesome deal!
Harry F.
my new is exactly what I expected!
Rachel L.
is good. I really like it.
Sean S.
Gorgeous quality!
J***a
the best puzzle, which I tried. They are so thick! Great
V***e
I liked the goods.
Sophie C.
Same as the picture, good quality, right size and very fast shipping
Harry F.
Thank you a lot! Absolutely 5 stars!!!
Linda Y.
more than worth its cost
Fiona S.
product is just excellent, spacious and very comfy!
Matthew J.
I absolutely recommend this store and will order again! Good day!
Frank J.
is even cooler than i expected
Amanda M.
Come clean, very good protection, 5 *. Arrived in 2 weeks
Mark R.
Great processing time, no complaints! Highly recommended!!
Robert H.
Incredible package, great store, recommend!
K***t
My son likes to love it, thank you very much I recommend
Harry F.
very very good!
Alice F.
Low priced like this is the reason why I switched to online stores. Thanks!
M***a
They’re pretty good. You have to be careful the first time you undid them because they are easily chipped but then no longer. They are just like in photo. Not disappoint
Aaron P.
Absolutely amazing, 100% recommend for everyone!
Veronica B.
just as described!
Mary M.
just perfect!
Sara B.
as described! Super Quality! Recommend!
M***y
Small puzzle that matches the description.
Alice F.
quite satisfied, thanks
Sara C.
Received in a reasonable amount of time. Glad with the purchase
Laura K.
it’s most likely the cheapest in an online store. happy with the order!
M***z
Super
Jessica C.
it was a bit difficult to find a on such a low price. but thanks to the store owner now i’m happier than ever
Amber E.
I was just looking where to buy online. thanks to the seller!
T***r
Item as described. Pieces good quality, didn’t split/splinter when taken apart. I like the picture on the back
U***r
Super happy with this purchase! My daughter LOVES it. I like the wood back, which makes the pieces sturdier and less likely to bend and break like other puzzles. Shipping was really quick as well.
Rachel P.
Received rather quickly. Great quality!
K***k
Super puzzle. I received my doggie
Alexandra W.
is awesome, you have my 100% positive feedback
Matthew J.
For such a cheap , discount isn’t even necessary
Tom D.
Arrived ahead of time. Quality is satisfying. I recommend.
Liam S.
was packed carefully. loved it
George G.
I guess it’s the cheapest that is offered online. Great!
Daniel B.
Excellent! Will order more!
Maggie P.
that’s a bargain! looks perfectly
Brian D.
Great quality + fast shipping and delivery time. I really satisfied.
G***n
Thank you very much. Very good
Sean S.
package arrived pretty fast and in good condition. Thank you very much!