Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of puzzlesakimbo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***r
Not brought the glue as indicated in video main page. The puzzle in Yes top! Fast delivery!
Marie F.
reviews show that it’s a nice item, and the seller is also awesome
Daniel B.
can’t complain, is of top quality
Amber W.
New is amazing! I’m so glad I managed to get it one of the first
Matthew J.
What you were looking for!!! Fast shipping! Recommend!
Aaron P.
It was exactly what I ordered. thanks so much
Derek S.
thanks a bunch!
J***s
Great
P***l
Very fast delivery to Israel Recommend
Brian D.
probably the cheapest online. glad i found the store!
Charles M.
Got it in my mail this couple of hours ago. Super excited about giving it a try!
Laura K.
Very happy with the ! Also very fast shipping!!
Robert H.
I’ve bought discounted and can’t be happier with a purchase
E***r
Bien empaquetado y viene con un poster.
Michelle T.
wonderful deal
Amber E.
wonderful deal
Alice F.
another great order of ! no problems
Sean S.
it’s safe to say exceeded my expectations
Amanda M.
Really pretty! The material is good enough for the price. Really well made, I loved it!
Sara C.
the quality of is astounding
Amanda F.
With or without a discount this puzzle is great value for the money
Amber W.
it’s a really low priced , everything else in the store is also great
E***r
Good to quality, good price, fast delivery, good to communication with store, I am very happy with this purchase, recommended;)
George G.
thanks to the seller for free shipping! happy with the purchase
L***s
all good
Elijah B.
matches description. Made of fine material. Price is not bad.
Freddie F.
i was looking where to find online, so now i’m really grateful to the seller
Mark R.
Cheapest online i guess. i must say the quality is more than decent, so the purchase was a great one
Customer
It arrived quickly and came with a poster. It looked really neat that’s why I put it in a frame and hung it.
Jennifer R.
even without a discount it is still really affordable
Matthew J.
my second order in this store 🙂 thanks for great service! is amazing!
Customer
I loved it.
Maria W.
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
Sophie C.
That’s the only wtore where i found a new
Mary M.
Store A++++
S***i
I like it
Tyler G.
totally rad
Olivia Y.
I am happy, came quick and is what u expected
Oliver H.
Can’t even compare with anything else – too cool! Thanks to the seller