Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of puzzlesakimbo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Daniel B.
it’s most likely the cheapest in an online store. happy with the order!
Mary M.
exceptionally great!
Robert W.
Product same as the description, arrived before the deadline, well packed, recommend.
Allison R.
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
Robert W.
I’m really satisfied with the decision to buy online from this store. Thanks to the seller!
Jeremy P.
Great! Quality super! Fast delivery! Thank You
A***k
cool
M***a
Thank you.. Best service..
Amanda F.
Excellent quality. Product just as described. Good work!
Matthew J.
Happy with the purchase. Thanks to the seller, it’s a true bargain!
A***h
as described
J***o
looks good did not open yet. fast shipping
Tyler G.
Good quality material. Product arrived within estimated time. Thanks!
W***r
It turns well, the cubes were packed perfectly and it arrived very soon. Thanks
E***s
Pretty good quality and the price for both is super cheap
L***d
great product! my daughter is very happy with it
L***r
beautiful, very good product. thank you very much, entrega muito rápida.,
Customer
Very good
Michelle S.
nicely made!
J***n
Product such as description. Perfect shipping and delivery though it took a few days longer than expected. All good
M***a
love this
J***a
All right 10 out of 10
Rachel L.
Fast and perfect!
Fiona S.
Very beautiful! Arrived well packed and protected. Thanks!
J***o
It is a new challenge after 4x4x4 and 5x5x5. Good price. Thanks for the gift. The gift is small for 6x6x6. The gift works for another item on collection.
Tom D.
This item is such a low price that it is nothing but a bargain. came in the mail in a really short time.
Courtney H.
Fantastic!
M***a
good product
William J.
Fast shipping, decent quality
Veronica B.
after a long search i am sure that the best price for is offered right here. the price is fair for the quality.
Olivia Y.
I can’t say how happy I am! I deliberately explore the reviews before ordering goods online, and this one secures such positive reviews I couldn-t refuse. It-s absolutely adorable, the photograph doesn-t do it justice. I-ve got a lot of compliments for it. It is unbelievably ingeniously made and absolutely worth the tiny price I paid for it. alternately stated, it is a admirable deal.
Jessica C.
It’s priceless to find a offered on such favourable terms
Customer
Thank you. as described. good product. good dealer. postal service did not take long. all the best guys… as described… so good and very nice item… Many thanks…
Amanda F.
fully matches description.
David P.
Super quality and fast delivery! Thanks a lot!!
Megan G.
I was just looking where to buy online. thanks to the seller!
Maggie P.
Great processing time, no complaints! Highly recommended!!
Customer
The goods came ideally. Delivery to the Nizhny Novgorod region in two weeks. The child is delighted. Recommend store
P***p
thank you for quick delivery …. i am very happy with dealer ….. good luck
Jeremy P.
wonderful deal
G***v
Little bit small but very good quality
Jessica C.
thank you is awesome
V***a
Product is perfect. Excellent quality and very fun!!! Product comes solved but is extremely fun to mix up and solve again. Shipping was fast and accurate. I am very happy with the cube!
J***m
cubes work great. moves easily and quickly. a pleasure for the hands to work with. I am very happy with the purchase. excellent store and quick shipping.
Elijah B.
can’t complain, is of top quality
S***s
Arrived fast and in perfect condition.
Kevin W.
Super ! arrived well packed and in perfect condition. recommend to others!
Bradley M.
Thanks for the goods. It’s perfect!
R***r
A good cube, delivery is fast, the colors are bright, the faces go gently, as a gift delivery. The order is satisfied.
M***a
Thank you…Best
Amanda M.
I like this product! Shipping is very fast! Quality super!
Courtney H.
carefully packaged, looks fine
Customer
Not bad, but some not quite smooth!
D***r
Excelente el Cubo
Customer
It’s fine!