Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of puzzlesakimbo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jennifer R.
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
Olivia Y.
My product received, thank you.
Megan G.
made a nice deal ordering this , can totally recommend
E***k
Incredibly fascinating! It’s impossible to tear off! And do not do like me, do not select the ribs to assemble the frame at the beginning, the same parts and in the center are scattered)) I recommend
Katie L.
The store is the most awesome place where can I buy and have no doubts over its quality or condition
Sofia W.
The is one of the best. Thanks!
Amanda M.
Superb !
Brian D.
Thanks to the store! very beautiful and fast delivery! super!
Fiona S.
more than worth its cost
Laura K.
Everything is fine, thanks for
Peter D.
Great for the price! Delivery was quicker than expected. Enjoyed the challenge, will buy from here again.
E***h
It came in 2 weeks. The smaller box is sturdy enough though it did not come with the reinforced corners. I like that the puzzle pieces come sealed in a plastic bag as it ensures no pieces are missing. Nice for self or gift.
Harry F.
Thanks a lot to store!!
Michelle S.
everything’s fine
Kevin H.
Glad I managed to get online – won’t have to go to anywhere
James M.
Fast and perfect!
Linda Y.
recommend this ! good price and quality!
Veronica B.
thanks to the seller for free shipping! happy with the purchase
Jeremy P.
so awesome! recommend this
Thomas H.
reviews indicate it’s a fairly good item. totally agree, i am happy with the purchase
C KLINE
Very satisfied with product.
L***a
exact details, good resolution
L***o
Детальки были плохо прорезаны
Laura K.
let’s face it. a brand new is not a something you’d find easily, but the seller did the impossible. great job!
Matthew M.
you won’t be disappointed. it’s really a good one
Thomas H.
Probably the lowest price for available in a lovely webstore!
M***a
It’s coming very well.
H***g
Excelente, muy entretenido, muy buena la grafica y colores, piezas pequeñas.- Mucha paciencia no para principiantes. debido a su nivel de complejidad.- De todas maneras igual trae un pequeño truco de ayuda, al reverso de cada pieza, se indican letras al juntarlas se puede ir armando por grupo.- Gracias
Amber W.
gorgeous!
Amber R.
The store is the most awesome place where can I buy and have no doubts over its quality or condition
Maggie P.
real cute! I got it for my mom’s siblings an cant wait to see how excited they will be, and it entirely makes a lovely gift. in truth it is even better than the photo. It is just adorable and is an excellent deal – the quality is solid for the price. I will certainly think about buying one in the future, and can doubtlessly recommend it to anyone.
D***h
The jigsaw box was well protected by little black corners 🙂
Tom D.
With such a low cost, has an excellent quality
Daniel B.
The store offers the cheapest online. Nice buy!
Alice F.
Buying from this store has exceeded all my expectations. Thanks for the great service!
Amber R.
Store A++++
A***r
The goods correspond to the declared.
Robert W.
Everything came quickly, thank you, I am really happy.
Derek S.
delivered already. thanks a bunch!
Alice F.
it’s a good price for , so i will keep ordering from the store
C***R
All right.
William P.
Fast shipping. Good quality. Advise this store.
Daniel B.
for such a low cost has a surprisingly high quality
Michelle T.
Free shipping is everything. I’m glad I didn’t have to pay extra. Thanks to the store for this !
Michelle S.
totally lived up to my expectations. superb store
Nicole Y.
Budget from a reputable store? This is perfect!
Customer
The parts are pretty solid it looks very good
P***a
Great quality, arrived fast
Marie F.
Good quality , exactly as described, recommend this store.
Tyler G.
superb quality! recommend this
Thomas H.
thanks! liked your
James M.
Good quality! Looks exactly as on pictures!
Elijah B.
It is most likely the cheapest online out of all the options I’ve looked up. Thanks to the store owner
E***i
not yet assembled but looks great
Kevin W.
really really awesome. my 2nd purchase here actually
Sean S.
Looks great, I don’t find any defects… Shipping was quite fast and arrived without problems.
Allison R.
Happy with my new
Freddie F.
free shipping! arrived in perfect condition, thank you